This website is published by MRB, a simplified joint stock company with a share capital of 15,000 euros, registered in the Nanterre Trade and Companies Register under number 825008014, whose registered office is located at 9 rue des Longs-Prés, 92100 Boulogne-Billancourt, France, with an intra-community VAT number of 87825008014 (hereinafter referred to as “COLIVYS”)

The director of the publication of the site is Mr Yohan NIDDAM, in his capacity as President.


For any information you can contact us on our national standard at + (price of a local call) or by email at the following address: [email protected] from Monday to Friday from 9:30 am to 5:30 pm.


The host of the site is Cloudways Ltd, whose registered office is at Tower Business Centre, 2nd Floor Tower Street, Birkirkara, BKR4013, Malta, registered under number (C 55975), and who can be contacted by telephone on +35635500106 or by email via the contact form available at the following address


Welcome to, an online booking platform for furnished and equipped sublet accommodations and for the purchase of services and options related to the sublet.


We invite you to read carefully the present general terms and conditions of use and general terms and conditions of sale (hereinafter referred to as the “GTC/SGC”) as well as our privacy policy in order to be able to browse, and if necessary, book and purchase our services and products on our website.


The User, a physical person, Customer or not, is informed that he/she is bound by the present terms and conditions.

The use of the services of the present site, as well as any navigation, registration as a Member and reservation or purchase implies the prior, full and complete acceptance of the present GTC/ CGV and of our confidentiality policy, which the User acknowledges having read and agrees to respect.


Definitions :

Colivys is unavailable at the time of the Customer’s departure (very early or very late for exemple)


Obligations and rights of the User








Rights and obligations of Colivys



Creation of a Member account by the User


The User may create an account to become a Member and then a Customer on the website if he/ she wishes to access and benefit from Colivys’ services/offers.

By creating an account, the User accepts the present GTC/CGV and the Colivys privacy policy.


The creation of an account on the Website is reserved for any individual aged at least 18 years or holder of a parental authorisation and having the legal capacity to contract allowing him/her to place an order on the present website.


The same applies if the User is acting on behalf of a legal entity, in which case he or she declares that he or she has the legal capacity to represent it.

Each User may create only one Member account on the Colivys website.

All the fields in the account creation form must be filled in, except for the fields  indicated as optional.


Failure to do so will result in the account not being created. All information provided by the User must be accurate.

The Member may fill in a telephone number of his choice: office and/or mobile and/or home.


The User, the Member and the Customer undertake to provide true, accurate and complete information on the site and to Colivys in general.


Personal data provided by Registered Members and Customers will be treated with the appropriate level of accuracy and security in accordance with our Privacy Policy.


When the User creates an account on the Site, he/she will receive an account creation confirmation email on the same day.


Colivys reserves the right to delete any account that does not comply with these terms and conditions.


The User may only access his account after identification using his Username and Password. The User is obliged to keep his Username and Password secret and must not communicate them to a third party.


The User agrees not to create additional accounts for the purpose of abusing the site or impersonating another registered Member.

The User is responsible for the activities of his Member/Customer account.


If the Member suspects that he/she has been “hacked”, he/she must contact Colivys so that Colivys can block or close the account.


The User agrees not to attempt to cause damage to Colivys or to other Users and/or Members and/or Customers, or to hack the site in any way whatsoever.


Colivys reserves the right to terminate a Member’s account at any time and without prior justification, if the Member is causing harm to the Member or presents a risk to Colivys and/or other Users and/or Members and/or Customers. This right will be exercised by Colivys in its discretion.


Colivys’ advertisements may be viewed by any User. However, only registered Members can book accommodation and subscribe to services and options and thus become a Client.




The purpose of these general terms and conditions of sale is, on the one hand, to inform any potential Client of the terms and conditions under which Colivys rents accommodation and sells


booking formulas and, on the other hand, to define the rights and obligations of the parties in the context of the reservation of accommodation and the sale of booking formulas by Colivys.


They apply without restriction or reservation to all transactions organised by Colivys and offered via its website

They apply to the relationship between :




These terms and conditions constitute a binding agreement between the parties. In the absence of acceptance of these Terms and Conditions, the User may not continue to use the Site, nor may he/she have access to its content. In the event of any inconsistency between these Terms and your contracts, the latter shall prevail. Use of the Site or Services in violation of these Terms is subject to civil and criminal penalties.


Colivys may change, delete, or add content, options or features to its site and may change its services and these terms at any time without notice. All content is therefore published without warranty (to the extent permitted by applicable law).

Colivys will update the date of each change in the header of these terms and conditions.


The Parties agree that their relationship shall be governed exclusively by these terms and conditions of sale until they sign a lease.


These conditions may be subject to change. It is therefore understood that the applicable conditions are those in force on the site at the time the order is placed on the site.

The Client chooses the booking formula at the time of booking the accommodation or simultaneously with the conclusion of the lease agreement where circumstances so require.


The booking formula is to be paid for in a single payment regardless of the duration of the lease, by any means agreed between the parties.


The purchase of the package can be made via the website or in person with a member of Colivys staff.

The standard booking formula includes : instant booking, a personalized lease agreement, access to modern furniture and equipment, hand delivery of keys, access to energy supplies: electricity, gas, water; internet access, home insurance policy, invitations to Colivys events, free arrival kit, duvet, sheet and pillows provided, customer service Monday to Friday 9am to 6pm, check in and out Monday to Friday 9am to 6pm.


The prestige booking formula includes : instant booking, a personalized lease agreement, access to modern furniture and equipment, hand delivery of keys, access to energy


supplies: electricity, gas, water ; Internet access, home insurance, invitations to Colivys events, free arrival kit, duvet and pillows, provision of towels and bed linen, first shopping basket (food and sanitary basket), check in or check out possible at extended hours between 8.00 am and 9.00 am and from 6.00 pm to 8.00 pm on weekdays and at weekends from 10.00 am to 5.00 pm (if the check in is done at these extended hours, the check-out will be done at the same hours as the standard formula and vice versa), processing of requests within 24 hours, customer service available from Monday to Friday from 9.00 am to 6.00 pm

The all-inclusive booking formula includes: instant booking, a personalized lease agreement, access to modern furniture and equipment, hand delivery of keys, access to energy supplies: electricity, gas, water; Internet access, home insurance, invitations to Colivys events, a free arrival kit, a duvet and pillows, bath towels and bed linen, a gourmet basket on arrival, customer service from Monday to Friday from 9am to 6pm, check-in or check-out possible between 8am and 9am and from 6pm to 10pm on weekdays and at weekends between 9am and 10am and from 5pm to 8pm (if check-in is carried out at these extended times, check-out will be carried out at the same times as the standard formula and vice versa), concierge service, a guided tour of the neighborhood, processing of requests within 24 hours, pick-up by a private driver on arrival at the train station or the airport, administrative assistance (opening a bank account and telephone package).

Instant booking: The Client can make a booking request for their accommodation in a few clicks on the website or via the form sent by email. Once the information has been completed, the supporting documents have been sent and validated by Colivys and payment for the chosen booking formula has been made, the reservation request is validated. MRB then has 5 working days to validate or refuse the request. MRB does not have to justify its decision.

After this period of 5 working days, the absence of a response from Colivys will be considered as validation. In the event of refusal, Colivys will have a period of 10 working days following its reply to reimburse the Customer.

A personalized lease agreement: Colivys draws up individual leases for its Clients. This means that each occupant of the same property will have their own lease agreement with their own specific conditions. He will not be bound by the lease contract concluded by his co-tenants and will not be, in principle, jointly and severally liable with them, except in the case of joint and several liability for common areas, energy and internet consumption and taxes, as indicated in the lease contract.

Provision of modern furniture and equipment: Colivys furnishes and equips all its flats. An inventory of fixtures and fittings is drawn up on arrival and departure. MRB takes care to provide the furniture necessary for the installation but does not guarantee exhaustive equipment.

For example, the kitchen is furnished and equipped with crockery, dishes, kitchen linen in reasonable quantities and according to the number of potential tenants, household appliances but obviously does not include all the possible utensils and small appliances. For example: there is a microwave oven but no toaster.

Handover of keys: Colivys will arrange for one of its agents to hand over the keys to the new arrival at the agreed time.

Access to energy and internet supply: Colivys takes out the access contracts and pays the advance for the consumption of electricity, gas or other forms of heating, water, and internet. Colivys asks each tenant for a provision of 30 euros per month for the payment of these consumptions. In the event of an overrun at the time of the inventory of fixtures at the end of the contract, or during the contract, the outgoing tenant will be asked to pay an additional amount.

Subscribing to a home insurance policy: Please note that this insurance does not include civil liability insurance, which each occupant must take out personally.

Customer service from Monday to Friday from 9am to 6pm: the Colivys team does its best to respond to its customers during these opening hours.

Arrival kit: Colivys offers its clients a small welcome gift (such as shampoo, soap, shopping bag, city guide, etc.)

The provision of a duvet cover and pillows: Each bed is provided with a duvet cover and two pillows, except in the case of a single bed (one pillow).

Check-in and check-out: the check-out appointment must be arranged 5 days in advance.


3.ii   The options

Depending on the booking formula chosen, the Customer may choose additional paying options for whose rates vary according to the package chosen.

These options are as follows:

Cleaning of private areas and ironing: The Customer may request Colivys to clean their private areas or iron their clothes.

The client must apply to Colivys at least 8 days before the date of the service and pay the cleaning fee in advance.

The rate for these services is 19 euros per hour. The Client undertakes to provide the service provider who will be doing the cleaning with all the necessary cleaning products at his own expense. The Customer may use the hoover, ironing board and iron provided by Colivys.

The occupants of a dwelling may also, by mutual agreement, approach Colivys to request the cleaning of the common areas under the same conditions of price and time as mentioned above. In any event, the household covered by this option is not intended to make up for the lack of hygiene and maintenance of the occupants.

Extended check-in: The Client may check in at extended hours. This option is subject to a charge of 50 euros for any check-in on weekdays between 8am and 9am and between 6pm and 8pm and on weekends between 10am and 5pm; and 70 euros for any check-in between 8pm and 10pm on weekdays and between 9am and 10am on weekends or between 5pm and 8pm on weekends.


Towel kit: When the Client chooses a standard package, he/she can purchase a new towel kit as an option, for a price of 30 euros.

This option is included in the prestige and all-inclusive packages

Sheet set: When the Client chooses a standard package, he/she can purchase a new sheet set from Colivys at a price of 45 euros.

This option is included in the prestige and all-inclusive packages.

Your first shopping: When the Client chooses a standard package, he/she can purchase a shopping basket as an option, at a price of 50 euros.

This basket is made up of food and a few necessities that will allow the Client to feed himself upon arrival, for example: pasta, orange juice, cereals, coffee, toilet paper, washing-up liquid, etc. This option is included in the prestige and all-inclusive packages.

Gourmet basket: When the Client chooses a standard or prestige package, he/she can purchase a gourmet basket as an option, at a price of 100 euros.

In addition to basic foodstuffs and products, this basket is composed of foodstuffs of superior quality or for pleasure, for example

a bottle of wine, smoked salmon, chocolate…….. This option is included in the all-inclusive package.

Extended check-out. The customer can check out at extended hours. This option is subject to a charge of 50 euros for any check-out on weekdays between 8am and 9am and between 6pm and 8pm and on weekends between 10am and 5pm; and 70 euros for any check-out between 8pm and 10pm on weekdays and between 9am and 10am on weekends or between 5pm and 8pm on weekends. In any case, the check-out appointment must be made at least 5 days before the date and the purchase of this option must be specified to Colivys at least 7 days in advance.

Private Driver Pick-up: When choosing a Standard or Prestige package, the Client may request Colivys to provide a private driver to drive them from the train station or airport to their accommodation for a fee of 75 Euros. This option is included in the all-inclusive package.

Administrative assistance: When the Client chooses a standard or prestige package, he/she can ask Colivys to assist him/her in opening a bank account in France, opening a mobile phone line, and setting up a file with the Caisse d’Allocations Familiales for a fee of 200 euros.

This option is included in the all-inclusive package.

Duo Option: If the Client wishes to accommodate a second person in their private area, they must request this from Colivys who are entitled to refuse. If Colivys accepts this option, the Client will be charged 20% of the monthly rental price each month.





In accordance with the law (art L121-20-4 paragraph 2 of the Consumer Code) the right of withdrawal of 14 days (Hamon law of 2014) is not applicable to contracts having as object the provision of services and reservation of accommodation.

However, if the Client has chosen the prestige booking formula, he may cancel his reservation up to 30 days before the initially planned arrival date. A sum corresponding to 25% of the booking formula will be retained.

If the Client has chosen the all-inclusive booking formula, he may cancel his reservation up to 10 days before the date of arrival initially planned. A sum corresponding to 15% of the price of the booking formula will be retained.

Apart from these cases, the booking formula, rent and charges previously paid are not refundable in the event of cancellation.

If the Client wishes to cancel the Reservation after the departure date of the Lease, the termination clause of the Lease shall apply.



The price of the booking formulas is freely determined by Colivys who reserves the right to vary the prices according to the periods concerned by the reservation.

The prices applied are displayed on the website.



All reservations imply the Client’s unreserved acceptance of these general terms and conditions of sale.

To book an accommodation, the Client must log on to his/her Client account, fill in a booking form and choose and pay for a booking formula.

The Client must check all the information entered during the booking process such as his/her identity, the accommodation and dates desired, the prices displayed, etc. He/ she must also send the supporting documents that make up his/her file as well as those of his/her guarantor, if applicable.

Finally, he/she must pay for the booking formula and any options subscribed to.

At the time of the Reservation, by paying for the chosen booking formula, the Client undertakes to enter into a subletting contract for the occupation of the accommodation concerned with Colivys, and undertakes to respect the conditions and obligations arising from this contract. In particular, the Client acknowledges that he/she meets the conditions of eligibility for subletting and undertakes to provide the necessary documents to complete his/her file within 24 hours, failing which Colivys may cancel the reservation.

There is no right of withdrawal in this respect.

Once the information has been completed, the supporting documents have been sent to Colivys and the payment for the service has been made, Colivys will either approve or reject the request. Colivys does not have to give reasons for its decision.

In the event of validation, Colivys will send a lease agreement to the Customer and a deed of guarantee to the Customer’s guarantor, if any. These documents are to be signed electronically; it being specified that the contractual information is presented in French. A translated version in English is available on request but has no legal value and is only for the Client’s understanding of these documents. Colivys may then ask the Customer to sign a direct debit mandate.

If the Client refuses to do so, Colivys will reimburse the Client for the booking formula and options purchased.

The booking of the accommodation is only considered firm and definitive after confirmation of the order by Colivys.

The electronic registers, kept in the computer systems of Colivys under reasonable security conditions, will be considered as proof of communications, reservations and payments between the parties. Reservations and invoices will be archived by Colivys on any medium of its choice which may be produced as proof.

If the sub-lease contract for which the Client has made a reservation is not finally signed between the parties, the price of the booking formula will be retained by Colivys in accordance with the following terms and conditions set out in Article B “Cancellation of Contract”. The amount and the services included in the booking formula may vary depending on the package, the period and the city chosen.




Reservations are processed in the order in which they are received. Colivys undertakes to process all bookings, subject to availability.

If multiple bookings are made simultaneously by multiple Clients for the same product for the same periods, Colivys will use its best endeavors to find an alternative solution for the Client or refund any payments made by them.



The lease agreement is usually signed electronically, but in exceptional cases it may be signed manually.

The inventory of fixtures at the beginning and end of the rental period can be done and signed manually or electronically on the Zoho Creator application.




Colivys provides a complete description of the accommodation offered: location, price, surface area, characteristics, equipment, furnishings, etc.

with photos and plans when these exist. However, these descriptions have no contractual value, as this information may change, according to the period chosen or the equipment or furniture, which may be replaced by objects deemed equivalent by Colivys, for example.


10)   TAXES


All taxes related to the dwelling, such as council tax or public broadcasting tax, are payable by the Customer. Only the household waste tax will be payable by Colivys.




Each lease requires the payment by the Customer of a security deposit, otherwise known as a “deposit”. Colivys reserves the right to refuse access to the accommodation to the Client until the security deposit has been paid and in the event of refusal to pay the security deposit, the reservation may be considered as cancelled by Colivys.

At the end of the rental period, Colivys is free to withhold any amount owed to it by the Client from the amount of the deposit.



The rules of liability are as follows:

With respect to the consumer, Colivys is liable by operation of law except in the event of a breach attributable to the consumer himself, or due to an unforeseeable and insurmountable event of a third party to the contract, or in the event of force majeure.

About the non-consumer, the latter shall assume all risks resulting from his access to and use of the website, the content services and his reservation of accommodation.

The liability of Colivys arising from the use or inability to use the website, the services or the booking of accommodation is limited and shall in no circumstances exceed the amounts paid by the Customer or for which the Customer is liable, this amount being limited to the basis of one year’s backlog.



These Conditions constitute the entire agreement except for additional conditions (sub-lease, inventory, joint tenants’ charter…)




The agreement governed by these Terms is not assignable without the prior written consent of Colivys. However, Colivys may freely assign or transfer the agreement governed by these Terms.



The applicable law is French.

French law is applicable to both formal and substantive rules.



The competent courts are the French courts according to the rules of territorial jurisdiction and attribution of French law.

The renunciation of a right or a provision of the present contract will be effective only if it is the object of a written document signed by COLIVYS.

Thus, the fact of not taking advantage of a right or a provision does not imply renunciation.

No waiver, express or implied, by either party of any term or condition or any breach by the other of any provision of this Agreement shall constitute a waiver of any such term or condition.

No waiver, express or implied, by either party of any term or condition or any breach by the other of any provision of this Agreement shall constitute a waiver of any breach of the same or any other provision/term of this Agreement.



These Terms of Use do not confer and are not intended to confer any rights or remedies upon any person other than the parties.




By using this site, you indicate your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.


  1. Personal information


In application of the law n°78-17 of January 6, 1978 modified, relating to data processing, the files and freedoms, the Web site was the subject of a declaration near the National Commission of Data processing and freedoms ( The User is notably informed, in accordance with article 32 of the Data-processing law and freedoms of January 6, 1978 modified, that COLIVYS, as person in charge for the treatment, implements a treatment of data in personal matter having for main purposes the management of the inscription of the User to the community site. Some of the data collected may be communicated to its partners for prospecting purposes. The fields marked with an asterisk are mandatory. If you do not reply or if the information provided is incorrect, Colivys will not be able to process your request.


Colivys may collect personally identifiable information from Users in various ways in connection with the activities, services, features or resources we make available on our site. Users may visit the site anonymously.

This information includes:


Contact, account, and profile information. Your first name, last name, phone number, mailing address, email address, date of birth

Identity verification and payment information. Images of your identification (in accordance with applicable law), identification number, or other verification information regarding your bank account or payment account.


You may choose to provide us with additional personal information. This information may include, for example, gender, or information about health, employment, and family status, if you choose to provide it.


Some information is also collected automatically:



We may also collect non-personally identifying information about Users whenever they interact with the Site. Non-personally identifying information may include browser name, computer type, and technical information about the means of connection to our site, such as the operating system and Internet service providers used, and other information.

We use personal information to:


If you wish to challenge the decision based on the automated process, please contact us by post: Colivys société MRB 9 rue des Longs Prés 92100 Boulogne-Billancourt, France, or by email to [email protected]


We may disclose your information to courts, law enforcement authorities, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law, or where disclosure is reasonably necessary:


Where appropriate, we may notify Members of the existence of legal claims, unless:



For tax purposes, Colivys may disclose Customer information in relation to their Accommodation, such as the Customer’s name and date of birth, other known address, accommodation addresses, dates of occupancy and contact details.


The User is informed that he/she has the right to access, question, rectify and delete his/her personal data.


He can view and update some of his information by accessing the settings of his Account. It is the User’s responsibility to keep his personal information up to date.


The User also has the right to object to the processing of his data for legitimate reasons and the right to object to the use of his data for commercial prospecting purposes.


All of these rights can be exercised with COLIVYS by post with a copy of an identity document bearing a signature to the following address Colivys, MRB company, customer service 9 rue des Longs Prés 92100 Boulogne Billancourt.

  1. Security


Colivys adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.


Colivys does not sell, trade or rent personally identifiable information to third parties. Colivys may share aggregated generic demographic information not linked to personally identifiable information about visitors and Users with its business partners, trusted affiliates and advertisers for the purposes described above.

  1. Changes to this Privacy Policy


Colivys may at its discretion update or modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated Date” at the beginning of the Privacy Policy.


We encourage Users to check this page frequently for any changes to stay informed about how we help protect the personal information we collect. You acknowledge and agree that it is your responsibility to periodically review this Privacy Policy and to be aware of any changes

If you do not delete your Account before the effective date of the new Privacy Policy, your access to and use of the Site will be subject to the new Privacy Policy.


If you have any questions or complaints about this Privacy Policy or Colivys’ treatment of personal information: contact: [email protected]

  1. Transfer of Business


If Colivys undertakes a merger, acquisition, reorganization, transfer of assets, or bankruptcy or insolvency proceeding, then Colivys will be entitled to sell, assign or share all or part of its assets, including your information in connection with or in contemplation of such transaction. In this case, we will notify you before your personal data is transferred and will be governed by a different Privacy Policy.


  1. Hyperlinks


The Site may publish and/or refer to links to other websites. Colivys is in no way responsible for the content of these sites or for any damage arising from the use of/access to these sites.



The use of cookies is governed by article 32 II of law n° 78-17 of 6 January 1978, transposing article 5.3 of directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002, amended by directive 2009/136/EC. To find out more about cookies and tracers, we invite you to consult the CNIL website:


If you find or become aware of any content published on the site that is offensive, illegal or contrary to the law, please report it to us immediately. Please note that there may be legal consequences if you misrepresent or act in bad faith in this regard.

Our site may therefore use “cookies” to enhance the User experience. The User’s web browser places cookies on their hard drive for record keeping purposes and sometimes to track information about them. The User can choose to set their web browser to refuse cookies, or to notify them when cookies are being sent. If the User rejects cookies, some parts of the site may not function properly.


Tracers generated during your visits to the site do not store any personal information, so your anonymity is guaranteed, and we formally undertake not to use the tracers directly generated by our site for commercial purposes.


You can prevent the use of cookies by configuring your browser, or by using specific extensions to disable the writing and reading of cookies. Please note, however, that this can seriously disrupt your browsing experience on the site, as the site needs a specific tracker for each new request to determine whether or not you are logged into your account.


In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, our company has set up a consumer mediation system. The mediation body chosen is: SAS CNPM – MÉDIATION – CONSOMMATION. In the event of a dispute, the consumer may file a claim on the website: http:// or by post by writing to CNPM – MÉDIATION – CONSOMMATION 27, avenue de la Libération – 42400 SAINT-CHAMOND

Content protection


All content present or made available through the website, such as text, designs, graphics, images, music, photos, trademarks and logos, digital downloads, etc., is the property of Colivys, its affiliates, or third parties. This content is protected by intellectual property rights.

Termination of account


You may terminate this Agreement at any time by deleting your account through the Site and destroying all Content and other materials obtained from the Site. Colivys may terminate this Agreement at any time, in its sole discretion, if it considers that there has been a breach of any term or condition, or if Colivys is required to do so by law, or if the continuation of the Agreement is likely to be commercially unviable.

Entire Agreement


If any part, term or provision of this Agreement is determined by a court of competent jurisdiction to be illegal, unenforceable or contrary to applicable law, the remaining parts or provisions shall remain in full force and effect.



For any important request, please contact us at the following address: SAS MRB Colivys, 9 rue des Longs Prés 92100 Boulogne Billancourt, or at [email protected]